Physiotherapy Information Line (PhIL)


PHYSIOTHERAPY INFORMATION LINE (PHIL)
Expedited MSK support, when you need it

Clinical triage is a process by which qualified experts assess and define the urgency, priority, and requirements of a condition.
Physio triage allows us to ensure employees receive the best level of care at the right time and in the right place. Contacting the Physiotherapy Information Line (PhIL) will provide expedited MSK support when needed, delivering the most effective and efficient method of receiving physio advice and musculoskeletal triage for any MSK disorder regardless of the condition.
Employees can access expert advice about musculoskeletal conditions from a highly skilled and qualified clinician, supporting their best recovery. Our MSK experts will assess the injury or health condition and then advise of ‘next steps’ such as hands-on, manual therapy treatment or signposting appropriately to GPs or primary care. Depending on the severity of the symptoms we can also make referrals for Urgent Care or for an investigative/diagnostic scanning.
Features
For the employer
For the manager
For the employee
Our team of experts create a unique treatment plan for each individual which is accessed via an advanced online platform. Every treatment plan contains exercises and high-quality resources to support and encourage recovery and achieve rehabilitation.
Our clinicians are able to provide clear, easy-to-understand information about the injury or diagnosis to enable empowerment of the individual and to focus on self-care which can help to allay any worries or anxiety. We remain in regular contact with participants during the course of their plan to monitor progress, review pain levels and assess capability to perform the prescribed exercises. These review sessions provide an opportunity to offer additional support if required and can help to boost engagement and build confidence.
Our patients have reported a high level of satisfaction with how interactive and easy to follow our supported programmes are and how engaged they feel throughout their recovery journey.

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